Frequently Asked Questions

  1. How do I set up an online account?
  2. Can I view my account information?
  3. I forgot my login information. What can I do?
  4. How can I speak to someone at Washington National about my account?
  5. How does Washington National keep my information secure?
  6. What does Washington National do with my personal information?
  7. What other types of information do you collect from my website usage?
  8. How can I be certain that my connection to your web site is secure?
  9. What is your policy about “Cookies?”

How do I set up an online account?

Refer to the information you received from your agent or employer when you purchased your Washington National policy. If you’re still not sure, call (800) 525-7662 Monday to Friday from 8:00 a.m.−5:45 p.m. ET.

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Can I view my account information?

Yes. After you set up your online account, click “My Policy” on the support page to view your information. Log in to Online Service Center.

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I forgot my login information. What can I do?

Click here if you don’t know your user name or password. You’ll simply need to reenter some account information. If you need more help, call (800) 525-7662 Monday to Friday from 8:00 a.m.−5:45 p.m. ET.

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How can I speak to someone at Washington National about my account?

Call (800) 525-7662 Monday to Friday from 8:00 a.m.−5:45 p.m. ET.

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How does Washington National keep my information secure?

Washington National is committed to keeping your information protected, private and secure. Read our Website privacy and Our privacy commitment for additional information on Washington National's privacy practices.

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What does Washington National do with my personal information?

Washington National uses your personal information to service your insurance coverage. We may also use it to offer you other products and services. We may share your personal information with nonaffiliated companies that perform services for us in order to help administer your policy, or with whom we have joint marketing agreements. These companies are also required to maintain the privacy of your personal information. Washington National may share your personal information with affiliated companies or nonaffiliated companies as allowed by law such as to protect the security of the information, to meet legal or regulatory requests, or to follow state, federal or local laws. Read our Website privacy and Our privacy commitment for additional information on Washington National's privacy practices.

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What other types of information do you collect from my website usage?

We may collect information about you and your use of our websites through the use of session cookies. Cookies are small text files that are stored within your computer's temporary memory. These temporary files are used to facilitate your navigation throughout this website. Cookies may be used to grant you access to both secured and unsecured areas and are only used for session tracking. Cookies may be required to gain access to the secured areas of our website. Access to these secured areas may not be available if the cookie is rejected. We do not use cookies to identify you as a distinct individual. Our website's cookies are not tied to PII. We use this information to track trends and behavior, not to identify you as an individual. The anonymous information we gather includes date and time of visits, pages viewed, time spent at the site, and the site visited just before and after visiting our Websites. In addition, a cookie may also be used to make your visit to our websites more convenient. For example, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on the Website. If a user rejects the cookie, the site may be used but may not function completely. Cookies are required to log in to the Online Service Center at https://my.onlineservicecenter.com, so we recommend that you modify your browser settings to accept them. This lets you save your user profile and enjoy an optimal online experience.

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How can I be certain that my connection to your web site is secure?

WashingtonNational.com does not use Secure Sockets Layer (SSL) technology. However, our Online Service Center does use Secure Sockets Layer (SSL) technology to encrypt and transmit personal information between your computer and our web servers. When you enter personal data, your browser automatically is set to SSL mode, and you’ll see a padlock icon in your browser window. This padlock indicates a secure connection.

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What is your policy about “Cookies?”

Washington National uses Cookie technology only to store the user profile you create to connect to our site. This information is stored on your computer’s hard drive and is encrypted to prevent an unauthorized party from accessing the information. Our web site never stores your password locally on your computer; that’s why you must enter your password each time you access account information on our site. Because Cookies are required to login to washingtonnational.com, we recommend that you modify your browser settings to accept Cookies so that you can save your user profile and enjoy the optimum online experience.

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Policies underwritten by Washington National Insurance Company, home office: Carmel, IN. These policies have limitations and exclusions. For costs and complete details of coverage, contact an agent.

Policies, benefits and riders are subject to state availability. Not all listed options, benefits and riders are available on all policies, and some may have additional cost.

Washington National Insurance Company is not licensed and does not solicit business in the state of New York.
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» Confidential insurance communication request form

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